Documentation
SpireVPN
Find instructions and answers to frequently asked questions about using the service.
Connection guides
Choose your platform to see the instructions
Getting started with SpireVPN
Troubleshooting
Questions and answers
Questions about VPN
and connecting
What to know about apps, subscriptions and connection protection before you connect for the first time.
Yes. A client establishes the VPN connection, while your SpireVPN subscription supplies the settings for connecting to servers. Incy is the usual choice, and the download page for your platform lists available alternatives.
If you already have a compatible client, add your subscription there and test the connection before reinstalling anything. Having an app installed is only part of setup: you also need an active subscription, a selected server and a running connection.
Choose a subscription, install a compatible client for your device and import the connection link from your subscription instructions. Use that connection link rather than a referral invitation or the address of an account page.
Once the server list loads, select a server and connect, approving the system VPN request if it appears. Open a familiar website to check access; the platform guides above explain the setup steps for your particular device.
Yes, within your plan’s device limit. Personal includes one device, Family includes five and Maximum includes ten; compare the options on the pricing page against the phones, computers and televisions you want to connect.
Install a compatible client on each device and follow your subscription instructions. A connection running on one device does not automatically connect another, so check the client status and internet access on each one after setup.
Open the download page for your platform, then check the client’s official listing for its system version and device requirements. For a computer build, also make sure its architecture matches your device.
Use the developer’s official website, repository or app-store listing rather than random installer links. If Incy is unsuitable, check the listed Happ alternative against the same requirements before installing it.
Start by checking whether the internet works with the VPN disconnected. Then check the subscription expiry date, refresh the subscription in the client, restart the app and check for updates, testing after each step.
If the problem continues, note whether import fails, the server list is empty or a selected server will not connect. Contact support with the exact error message and what you have already tried, keeping passwords and the connection link out of the report.
Include your device, operating system, client name and version, network type and the actions that led to the problem. Add the exact error message, selected server and approximate time so support can understand the stage at which it failed.
Review screenshots and logs before sending them. Hide your password, payment details and full connection link, as the link may grant access to your subscription; include the error itself and only the surrounding information needed to explain it.