Terms of use
for SpireVPN

Service means the SpireVPN software, website, application and technical infrastructure that enable users to connect to a secure internet connection.

User means an individual who uses the website, application or service.

Account means a user account created to access the service's features.

Plan means the scope of services, subscription term and other connection conditions selected by the user.

Device means a computer, smartphone, tablet, router or other compatible equipment from which the user connects to the service.

The service gives users the technical means to connect to the VPN infrastructure and use a secure data transmission channel.

The service's features may include:

• connecting to VPN servers;
• encrypting traffic between the user's device and the VPN server;
• selecting an available server;
• using the application on compatible devices;
• managing the subscription and account settings.

The specific features available depend on the selected plan, device, application version and technical conditions.

The user must:

• provide accurate information when registering;
• keep account information up to date;
• keep their password and other access credentials confidential;
• not share the account with third parties if the plan prohibits this;
• ensure that their device functions properly;
• use the service only for lawful purposes;
• comply with applicable laws and third-party rights.

The user is responsible for actions performed using their account.

If the user discovers unauthorized access to their account, they must contact support as soon as possible.

The service is intended for lawful personal, work-related and other permitted purposes.

The user may use the VPN to:

• protect their connection when using public networks;
• increase the privacy of their internet connection;
• use online services securely;
• connect to work and cloud systems;
• use internet services in accordance with those services' own rules.

The user independently assesses the legality of their actions and is responsible for the content of transmitted data.

When using the service, it is prohibited to:

• violate the law;
• gain unauthorized access to systems, accounts or data;
• distribute malware;
• engage in phishing, fraud or data theft;
• attack websites, servers, networks or other information systems;
• distribute material that infringes third-party rights;
• use the service for spam, mass messaging or automated abuse of resources;
• violate plan conditions, exceed connection limits or interfere with security mechanisms;
• interfere with the operation of the application, servers or network infrastructure;
• use the service in a way that places an excessive load on the infrastructure;
• share account access for resale unless the plan permits it.

The administration may temporarily suspend or terminate access to the service if it identifies violations of these Terms.

Registration of an account may be required to use certain features.

The user must provide a current email address and other necessary information. A user may have only the number of accounts permitted by the service's rules.

The administration may request verification of information if suspicious activity, a violation of the Terms or a threat to account security is detected.

Deleting an account may result in loss of access to settings, subscription history and other data associated with the account.

The service price, subscription term, available payment methods and number of devices are specified on the page for the selected plan.

Payments may be made through third-party payment services. Payment data is processed by the relevant payment operator in accordance with its rules and privacy policy.

The administration does not receive or store full bank card details unless explicitly stated otherwise in the service documentation.

If a subscription renews automatically, the user may disable automatic renewal in their account settings or through support before the next charge date.

Refund conditions are specified on a separate Refund Policy page or in the description of the relevant plan.

A refund request may require an email address, order number and other information needed to verify the payment.

The time required for funds to arrive depends on the payment operator, bank and selected payment method. Once the refund is approved, the administration submits a refund instruction through the payment system used.

The administration aims to maintain stable service operation but does not guarantee constant, uninterrupted availability of all features.

Temporary interruptions may be caused by:

• maintenance;
• software updates;
• equipment failures;
• failures at data centers, telecommunications operators or payment systems;
• circumstances beyond the administration's reasonable control;
• the need to protect infrastructure security.

The administration may change, temporarily suspend or discontinue individual features, notifying users in advance where such notice is possible.

The service is provided within the technical capabilities of the infrastructure.

The administration does not guarantee:

• a complete absence of technical failures;
• a constant connection speed when network load changes;
• compatibility with all devices and applications;
• availability of third-party internet resources;
• continued operation of a particular server at all times;
• uninterrupted operation of third-party networks and services.

A VPN does not replace antivirus software, two-factor authentication, strong passwords or other digital security measures.

The user is independently responsible for their actions and the content of data transmitted through the service.

Personal data is processed in accordance with the SpireVPN Privacy Policy.

Before using the service, the user must read the Privacy Policy, which describes:

• the categories of data processed;
• the purposes of processing;
• retention periods;
• how cookies are used;
• the user's rights;
• ways to contact support.

The website, application, logo, design, source code, text and other service materials belong to SpireVPN or are used on lawful grounds.

The user receives the right to use the service for personal or other permitted purposes during the subscription term under these Terms.

Copying, modification, decompilation, sale, distribution or creation of derivative products without the rights holder's written permission is prohibited, except where expressly permitted by applicable law.

The administration may temporarily suspend or terminate a user's access to the service if:

• the user has violated these Terms;
• suspicious or malicious activity is detected;
• use of the account poses a security threat;
• the user violates the selected plan's conditions;
• technical, legal or protective circumstances require it.

When access is terminated, the user must stop using the application and service.

Termination of access does not release the user from obligations arising before the date they stopped using the service.

The administration may update these Terms as a result of changes to service functionality, plans, technical processes or applicable requirements.

A new version is published on this page with the update date.

Continued use of the service after a new version is published constitutes the user's acceptance of the updated Terms.

The service may interact with software, app stores, payment systems, telecommunications operators and other third-party platforms.

Use of third-party services is governed by their own rules and policies. The administration is not responsible for changes to the operating conditions or technical failures of those platforms.

For questions about the service, the user may contact support:

• email: support@spre.pro;
• Telegram channel: @spire_support_bot
• working hours: 09:00-18:00

To process a request more quickly, the account email address, order number, device information and a description of the problem may be required.

Do not share your password, full bank card number or verification codes with support staff.

These Terms are governed by the laws of the United Kingdom, unless mandatory provisions of applicable law provide otherwise.

Disputes relating to use of the service are handled in the manner prescribed by applicable law.